Payment and Refund Policy

PLEASE READ OUR PAYMENT AND REFUND POLICY CAREFULLY PRIOR TO MAKING ANY PURCHASE.

Payment Policy

• Full payment must be received on or before the day of the first class.
• A late fee of $50 will be charged if you send the late payment after your child already attends the first class.
• A $35 fee will be charged for all returned checks.
• If a student’s request for a class transfer is approved, they will be required to pay the prorated tuition for the lessons attended in the original class prior to the transfer.

Refund Policy

• Withdrawal before the first class of the session: 100% Full Refund! But a processing fee of $35 will be deducted from each refund for withdrawal within 24 hours before the first class.
• Withdrawal after the first class and before 24 hours prior to the second class: refund after deduction of the prorated tuition for the first class plus a $15 drop-in fee and a $35 processing fee.
• There is NO refund for withdrawal after 24 hours prior to the second class.
• A $35 processing fee is charged for each refund.
• If your child will participate in at least one whole term in the future, we will refund you our drop-in fee ($15) and processing fee ($35).
• The refund would take 5-10 business days to process.
• Any Claim or Chargeback on PayPal against the center stating that our services are “Not as Described” must be submitted in writing detailing your concerns/complaints and proposed solution throughout the duration of the course/session and five business days after the end of the course/session.  Any Claim or Chargeback filed on PayPal after this time period will NOT be accepted.

Returning Students

• Students who participated in at least one whole term in the past.

All OF THESE POLICIES APPLY TO GROUP LESSONS AND ONE-ON-ONE TUTORING SESSIONS. 

Our one-on-one class packages work like a bus pass, travel card, or voucher with an expiration date calculated from the time of purchase. Each package allows a learner to attend lessons until the package expires. The packages we offer are:

• 10-hour package: valid for 4 months

• 20-hour package: valid for 8 months

• 30-hour package: valid for 12 months

• 40-hour package: valid for 16 months

• 50-hour package: valid for 20 months

• 60-hour package: valid for 24 months

Please note: no credit or makeup lessons will be allowed after a package expires.

For more details about our one-on-one tutoring sessions, please visit the TUTORING CENTER.