Job Opening: Education and Administrative Assistant

To apply for this position, please send your resume to hr@ivyleaguecenter.org and reference the position number listed below in the subject line.

Position Number: 0010

Title: Education and Administrative Assistant

Job description:

Full time, In-Person; min. 30 hour per week; Weekday mornings free!

Qualifications

• In this position, you must be self-sufficient and organized, a clear and articulate communicator, and comfortable keeping up in a fast-paced growing educational center.
• Your strong focus on growth mindset and welcoming personality will help each student and tutor excel and feel great about being here.
• Your amazing ability to navigate the internet and Google Software Suite with ease will make you a whiz at all our online software and make you even more efficient.
• Has an Associates degree or higher so that you can advance with us.
• Thrives on working in a fast-paced environment.
• Is organized, and has an enthusiastic personality!
• Has worked in a customer service role for a minimum of one year.
• Has excellent verbal and written communication skills.
• Has exceptional customer service and problem-solving skills, and strong listening and persuasive skills.
• Is comfortable with proofreading and editing documents, and does so accurately.
• Has the ability to learn quickly, adjust to a dynamic set of responsibilities, and work in a fast-paced, high-pressure environment.
• Has high attention to detail which will help you avoid mistakes and have our operations running smoothly!
• Has a reliable laptop, intermediate to advanced knowledge of G-Suite, and the ability to CONFIDENTLY navigate the internet and troubleshoot office technology.
• Has a strong technology base and can use programs at an intermediate to advanced level, such as Zoom, Google Meets, Google Docs, Google Sheets, Google Forms, Google Slides, Google Drive, Google Calendar, Gmail, MS Excel, MS Word, Slack, Basecamp, Monday.com, Mailchimp.
• Able to multitask well.
• You will need to be able to fluctuate between a multitude of computer tabs, screens, and tasks.
• Has a passion for education and learning and a strong belief in a quality education.
• The prospect of being surrounded by bright, driven, fun people, day-in and day-out, who are making a difference in the lives of their students everyday.

Responsibilities:

• The administrative assistant position provides the benefit of working with students and making a difference.
• You will be connecting with our students and their parents to help students develop into confident self-motivated learners for life.
• You will be in charge of making sure the center runs smoothly.
• The majority of your time will be spent working on a computer and speaking with students/parents/staff.
• This position is full-time, with an hourly range between 30 to 40 hours per week, although we have peak seasons where workload increases and additional hours may be needed.
• However, the schedule may change based on the needs of students or the center and if school is in season or not.
• To keep the Ivy League Education Center ecosystem humming, the Admin responds to a boatload of emails and takes plenty of phone calls, answers questions, offers advice, hunts down information, sets and adjusts tutor and student schedules, and serves as student advocates.
• This is a leadership position rooted in customer-service, relationship, and communication skills.
• Manages the day-to-day operations of the Ivy League Education Center.
• Focuses on making a terrific first impression to all who walk in or call including keeping all parts of the center looking clean, orderly, and sharp.
• Ensures that each student and tutor has an exceptional and successful experience with an “easy to work with” attitude.
• Conducts skills assessments for existing and potential new students.
• Manages the onboarding or departing process of all students.
• Maintains full responsibility for managing and overseeing each student’s academic educational plan alongside the Center.
• Able to assist parents and students with changes ranging from changes in schedule to changes in tutoring plan.
• Proactively follows up with student inquiries, and tracks leads, assessments, enrollments, and other required data.
• Helps manage scheduling effectively for tutors and students.
• Handles emergencies (minor or maintenance) should any arise.
• Prioritizes and effectively completes in a timely manner any extra jobs that are assigned.
• Conveys a friendly attitude and welcoming personality which will help each student excel and feel great about coming to their tutoring sessions.
• Having a firm and loving nature with students and tutors, and being able to set effective boundaries, will help them stretch academically and professionally!
• Feels comfortable communicating about needs with their supervisor.

Ivy League Education Center is an Equal Opportunity Employer.